The objective of Six Sigma
Plus is to achieve World Class Performance. a key element of which is Customer Loyalty.
Six Sigma Plus seeks to develop Customer Loyalty to the point that even when approached by a competitor with new benefits, lower prices, better delivery, additional features, etc., your customers will allow you the opportunity to address the competitions claims.
This applies in all areas. Some examples include insurance brokerage services, hospital care, bulk chemicals, training services, commodity fasteners, silicon chips, software, gas turbines, cars, jet airplanes, and everything any of us do to generate income.
See Slide Above
Our approach starts with a well conceived and communicated Strategy
and from that strategy addresses:
People and People Development
Systems and Processes
a Six Sigma
Plus approach to projects
The result of successful Six Sigma
Plus application is World Class Performance which includes developing and maintaining your Loyal Customers.