The full benefit of Six Sigma
Plus will not be realized without the active leadership of the Senior Management which include:
A well defined and
clearly communicated strategy used in decision making.
A focus on the paying customer. While
internal services and processes may
improve efficiency and productivity, paying customers decide if you
business or not.
A Six Sigma Champion
able to access and communicate effectively
with senior managers for guidance and direction of black belts .
Project leaders, experienced people
trained in the Six Sigma
are needed to lead improvement efforts in the areas consistent with
Project selection for Six Sigma
Plus implementation may be the single
most important indicator of success. Management must maintain
responsibility for the success of the project just as they would for
other significant activity.
There should be a
formal review of Six Sigma project by the management on a regular
basis. Success, problems, issues, shared learning and of course results should be part of these reviews.
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Revised: June 18, 2002.