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Become the best in class using six sigma plus. Your total quality 
management (tqm)
efforts can be focused to outpace the rest.

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True/False Quiz, Circle the Correct Answer.
T/F A customer the most important person in any business.
T/F Customers dependent upon us. 
T/F We are dependent upon the Customer.
T/F A Customer is an interruption of our work. 
T/F A customer is the sole purpose for our Work. 
T/F A Customer does us a favor when he comes into our Business. 
T/F We are doing the customer a favor by waiting on him.
T/F A Customer is an essential part of our business--not an outsider. 
T/F A Customer is not just money in the cash register. 
T/F A Customer is a human being with feelings and deserves to be 
treated with respect.
T/F A Customer is a person who comes to us with his needs and 
expectations and it is our job to fill those needs and expectations.
T/F A Customer deserves the most courteous attention we can give him. 
T/F The Customer is the lifeblood of this and every business. 

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Revised: June 18, 2002.