The goal of leveraging personal skills mastery should be to expands one’s ability to produce the desired results.
Looking at the model above, notice the only complete personal skills mastery process is the first one which has each necessary component in place and leads to the appropriate Desired Business Results.
No matter what your business products and services, if there is confusion, false starts, interference, inefficiency, and frustration, you will not experience the desired results that lead to Loyal Customers.
This model can serve as a diagnostic tool for organizations. If in talking to people in the organization if
frustration, inefficiency, interference, false starts or confusion are common themes it points to the source of that symptom.
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