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Become the best in class using six sigma plus. Your total quality 
management (tqm)
efforts can be focused to outpace the rest.

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There are numerous ways to establish a competitive advantage, the key is that the customer is the one who decides if what you consider a competitive advantage really is an advantage.

Coke decided that a new taste would offer them a competitive advantage and introduced New Coke and discontinued the old recipe. Only after severe customer complaints and loss of market did they return with Classic Coke. 

No one can be all things at all times. Those who try generally are 3rd rate at everything. What is it that provides your organization with a competitive advantage? You should spend some time confirming that with other employees and more importantly with some customers.


As part of your work by email to  identify the top competitive advantage for your organization. Get actual data from customers on why they do business with your organization. Do not report what you think your customers will say. 

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