Four broad areas, common called Balanced Scorecard, should be considered in defining the scope and expected results of a
Six Sigma Plus project.
Most important is impact on the paying customer. Projects that have a positive lasting influence on the paying customer help to create
Financial impact is another important consideration. Some organizations have a financial contribution hurdle that all
Six Sigma Plus
projects must clear. If there is not a clear indication, in the define stage of a project selection, that the improvements contribute at least the minimum then it is not selected as a
Plus project. This has the benefit of assuring that only important projects are ever assigned to Blackbelts.
Growth is another area for expected returns for a
Plus projects. New areas, products or service, increased market share, name recognition, etc.
The last is the improvement area of management
capability. This result area can be a secondary benefit and while important should not be the only benefit from a
No matter which result areas are selected, data must be collected at the beginning of the project.
There should also be unambiguous agreement on what is considered to be an improvement.