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Become the best in class using six sigma plus. Your total quality 
management (tqm)
efforts can be focused to outpace the rest.

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Four broad areas, common called Balanced Scorecard, should be considered in defining the scope and expected results of a Six Sigma Plus project. 


Most important is impact on the paying customer. Projects that have a positive lasting influence on the paying customer help to create loyal customers.


Financial impact is another important consideration. Some organizations have a financial contribution hurdle that all  Six Sigma Plus projects must clear. If there is not a clear indication, in the define stage of a project selection, that the improvements contribute at least the minimum then it is not selected as a 
Six Sigma Plus project. This has the benefit of assuring that only important projects are ever assigned to Blackbelts.


Growth is another area for expected returns for a 
Six Sigma Plus projects. New areas, products or service, increased market share, name recognition, etc.


The last is the improvement area of management capability. This result area can be a secondary benefit and while important should not be the only benefit from a
Six Sigma Plus project.
No matter which result areas are selected, data must be collected at the beginning of the project. There should also be unambiguous agreement on what is considered to be an improvement.

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Revised: June 18, 2002.