Poor quality in terms of both products, processes and services shows up in every level of an organization.
Repeated research because of unclear objectives or poor documentation.
Designs that are redone so many times the competition had captured the market and there is no potential.
Sales calls to new customers grow because repeat business is difficult to obtain.
A huge service organization to fix the problems after they get to the customer.
Engineering that calls for impossible tolerances.
Sloppy or only fix what is broken maintenance that leads to unexpected outages.
Manufacturing that is concerned only with the numbers, if it isnít right that is some one else's problem, we made it.
Processes that are so complex that improvement are impossible and the process itself is not used.
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Revised: June 18, 2002.