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Major Block (2) training includes modules of:
Customer Service
Economics and Return
Measurements and Measurement Systems
Cycle Time Reduction
Customer Service
What does the customer really want, who is involved, knowledge required,
communications skills, part of the strategic plan.
Creating Customer Service
Plan
Basic methods of gaining customer feedback, and measuring customer
satisfaction.
Fundamentals of Finance
Language of business, basic accounting equation, double entry system,
income statement, balance sheet and some common ratios
Financial Controls
Basic book keeping, cash flow, credit and collections, fixed assets,
inventory, financial statements (profit & loss, balance sheets),
financial analysis (profit, breakeven and ratios), survival, cutting
costs, financial reporting (annual, assessments and audits).
Measurement Initial Evaluation
Six Sigma Plus Black Belts make an make an evaluation of the measurement
system early in their projects. This includes the purpose of the
measurement, the system involved, short term stability, bias and
discrimination.
Budgets
Defining a budget, methods for preparing budgets, allocations, and
variances.
Repeatability and Reproducibility
Studies
How to conduct a study, planning, data collection and analysis.
Economic Evaluation
Methods for evaluating projects economics including Return on Investment
(ROI), Cash Flow, and Pay Back.
Cycle Time Reduction
Advantages of cycle time reduction, basic team structure, visual tools.
Follow link for the stand alone class on cycle
time reduction.
six sigma black
belt training
outline block 1.
six sigma black
belt
training
outline block 2.
six sigma black
belt
training
outline block 3.
six sigma black
belt
training
outline block 4.
six sigma black
belt
training
outline block 5.
six
sigma black belt training
certification.
Training
and Development
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